Sunday, June 29, 2014

Amrith: "The Little Things Make a Big Difference"

            Another week has flown by, and the three-week New Generation & Workforce Leadership Institute has come to a close. I think the biggest question we all had through our first four weeks here was whether or not we were actually having an impact on the students and the Unidad staff, and near the beginning of the Institute, it was tough to find an answer.

But the way the students said good-bye to us after the Institute had ended has led me to conclude that just by being there to talk to the students, to get to know them and to hold them to a different level of discipline than they had ever experienced, we definitely made an impact.

Many of them grew a lot and learned a lot in just the few weeks that we had been around them, and it was great to see all of the progress culminate in the graduation ceremony.

                Seeing one of the quieter students from Level 2 of the program take the initiative to ask if he could thank the primary trainer—Mr. Hardge—publicly for all he had taught the students really showed the self-confidence and belief a lot of them gained. The students weren’t the only ones that showed what they had learned and showed appreciation for us, though.

Because only two of us are staying with Unidad and six of us are being transferred to work at other nonprofits, the staff expressed their thanks for the work we put in and everyone emphasized how much easier we made the activities associated with the Institute.

                We didn’t have a lot of officially scheduled time to facilitate workshops for the students, and don’t really have a concrete deliverable that can show the impact we had, but I think the little things we all did like greeting the students friendlily and smiling at them to show we cared made more of an impact than we will ever comprehend.

Just by giving the staff more support and showing that we wanted the students to learn and be successful, the interactions we had with everyone associated with the Institute were very positive.

Because the staff has been distracted at times with different evaluations and funding issues, we have gone above and beyond our job description and tackled the problems related to discipline that we observed at the Institute.

It would have been easy to sit back during the three weeks and allow the trainers and paid staff to dominate everything, but we all wanted to make a lasting impact on this year’s Institute, so we found areas where we could take on more than originally planned to benefit everyone.

It may have seemed like a minute occurrence when we all individually found our niche at the Institute, but when we started separating from each other and the label that comes with being a “Duke intern,” I feel like we all were the most effective.

By contrast, during those moments when we stuck together too much as a group and were not willing to separate from each other, it seemed like the students were less well-behaved and more incidents occurred.

It is very challenging to try to reach out to people that are so different than oneself—as was the case for most of us during the Institute—but I was happy to be able to use the experiences I have had relating people of different backgrounds; now, more than ever, I see the importance of putting oneself in the shoes of other people before working with them or trying to assist them.

One of the reasons that relating to the Unidad staff and the students was easier is that our orientation to Miami took us to many different parts of the city, introduced us to many different people in the city and most importantly, showed that many of our preconceptions were inaccurate.

Being able to observe some of the less glamorous aspects of the city made it much easier to relate to the students because we had already started thinking about relating to Miami’s working class since our arrival.

Although I like to always be doing productive tasks and was a bit anxious to start working during our orientation, I now see how important it was, and more generally, how important it is to really get to know one’s surroundings beneath the surface before starting this type of work.

A final important lesson I took away from the Institute was the importance of doing one’s professional duty, regardless of the circumstances, because the results will eventually come. One of our main roles was to hold the students to a higher standard of conduct and behavior than many of them had ever experienced—it was the first professional experience for many of them.

But it was extremely difficult to discipline and express disappointment in kids who already have been going through so many hardships in life; a major concern was that the students would not react well to feeling inadequate or rejected after being disciplined.

After pondering the issue, I now realize that even if the students would not have a good reaction initially to us asking them to adjust their behavior, they would hopefully see the importance of censoring one’s conduct in professional settings.

By the end of the Institute, having shown we cared about the students by doing things like helping them put on their ties for graduation, I think they gained a new level of respect for us and our advice to them. I definitely learned that with this type of work, it takes time to see a notable change or result.

                As one of the two students staying with Unidad to complete the projects I started relating to the students’ paperwork and year-round activities, I am very excited to see what I can do in the next four weeks to continue giving the kids chances to be successful. The Level Two students are to be placed at internships in the coming weeks, so I think being part of that process will be very exciting.

It will be great to see the progress they continue to make, and I may even be able to visit some of them at their job sites.

                Although it will be different working without the support of my seven fellow DukeEngage participants, I look forward to continuing to make the best out of every situation thrown at me and hope I can keep assisting the Unidad staff. At this point of the program, I am thrilled to be able to say that I don’t know of anything I could have done more or differently to benefit the Institute or the students, and I hope that feeling continues.

Go Duke,

Amrith Ramkumar

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